Privacy Policy

Last updated: October 2025

At MyPetSupply.org, we respect your privacy and are committed to protecting
your personal information. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you visit our website or purchase
products from us.
By using our website or services, you consent to the practices described in this
Privacy Policy. If you do not agree, please do not use our services.

1. INFORMATION WE COLLECT
We may collect the following types of information:
1.1 Personal Information You Provide
• Name, email address, phone number, billing/shipping addresses
• Payment information (processed securely by third-party payment
processors)
• Account login information
• Customer support communications and feedback
1.2 Automatically Collected Information
• IP address, browser type, operating system
• Pages visited, time spent on pages, clicks, and other browsing
behavior
• Cookies and similar tracking technologies
1.3 Information from Third Parties
• If you connect through social media accounts or third-party services,
we may receive information from them with your consent.

2. HOW WE USE YOUR INFORMATION
We use your information to:
• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Improve our website and services
• Send transactional emails (order confirmations, shipping updates)
• Send marketing communications only if you have opted in, in
compliance with applicable laws
• Comply with legal obligations and prevent fraud

3. LEGAL BASIS FOR PROCESSING (EU/GDPR CUSTOMERS)
For EU customers, we process personal data based on:
• Consent (e.g., for marketing communications)
• Performance of a contract (e.g., fulfilling orders)
• Legal obligations (e.g., tax reporting)
• Legitimate interests (e.g., website security, service improvements)

4. SHARING AND DISCLOSURE OF INFORMATION
We do not sell your personal information. We may share your information with:
• Service providers (payment processors, shipping companies, IT
services)
• Legal authorities when required by law or to prevent fraud
• Business transfers in the event of a sale or merger
All third parties are required to protect your information and use it only for
the purpose for which it was shared.

5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
• Enhance website functionality
• Analyze website traffic and performance
• Provide personalized content and marketing
You may manage or disable cookies through your browser settings. Note
that some features of our website may not function properly if cookies are
disabled.

6. YOUR RIGHTS
6.1 EU / GDPR
• Access your personal data
• Rectify incorrect or incomplete data
• Request deletion of your data (“right to be forgotten”)
• Object to processing or request restrictions
• Data portability
• Withdraw consent at any time
6.2 CCPA (California, USA)
• Request disclosure of personal information collected

• Request deletion of personal information
• Opt-out of the sale of personal information (we do not sell your data)
6.3 Australia / APPs
• Access and correct your personal information
• Request that we stop using your information for direct marketing
To exercise your rights, contact Support@MyPetSupply.org. We may
require verification of your identity before processing your request.

7. DATA RETENTION
We retain your personal information only as long as necessary to:
• Fulfill orders and provide services
• Comply with legal obligations
• Resolve disputes and enforce agreements
After that, data is securely deleted or anonymized.

8. DATA SECURITY
We implement appropriate technical, administrative, and physical safeguards to
protect your personal information.
No method of transmission over the Internet or electronic storage is 100%
secure, so we cannot guarantee absolute security, but we take all reasonable
steps to protect your data.

9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for
the privacy practices or content of those websites. We encourage you to read
their privacy policies.

10. CHILDREN’S PRIVACY
Our services are not directed to children under 13 (or the applicable age in your
jurisdiction). We do not knowingly collect personal information from children. If we
learn we have collected such information, we will delete it promptly.

11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Changes will be posted on
this page with an updated “Last Updated” date.

Your continued use of the website after changes indicates your acceptance of the
updated Privacy Policy.

12. CONTACT INFORMATION
If you have questions, concerns, or requests regarding this Privacy Policy or your
personal data, please contact us at:
Support@MyPetSupply.org